Privacy Policy

All enquiries and your personal details are treated with the utmost confidentiality, in accordance with the MARA Code of Conduct. Please be assured that we take every possible measure to keep your information private.

Personal Information

Collecting personal information from clients is necessary for us to provide you with the right advice to apply for an Australian visa. We will safely store any information you enter on our website or any information you provide us orally or in writing.

Share Information

We may share some information with our partners who perform functions on our/your behalf. Examples include translation services, sending postal mail, delivering packages, processing credit card payments and so on. Our partners have access to personal information needed to perform their functions, but may not use it for other purposes.

We release account and other personal information when collection is required by law or when the information is necessary for the establishment, exercise or defense of a legal claim.

How information may be collected

Dragon Gate Migration Services Pty Ltd collects your personal information in a number of ways including:

• directly from you (including via your advisers), such as when you provide the information by phone, email or in a form;
• from other migration agencies where permitted by law; and
• from third parties as required in order to fulfill our duties to you as your service provider.

How your personal information may be used

Dragon Gate Migration Services Pty Ltd may use your personal information for the purpose of providing the services you have requested, as well as for related purposes such as:

• to verify your identity or transactions which you may enter into with us;
• to administer and manage the provision of our products and services;
• to respond to queries, complaints or to provide you with our general customer services;
• to provide relevant immigration related agencies of your relevant information as required;
• to provide you with offers of other products or services;
• to provide you with offers from organisations with whom we have an alliance;
• to comply with Dragon Gate Migration Services Pty Ltd risk management policies and procedures; or
• to train our staff.

We will not, however, use your personal information other than for:

• a purpose you would reasonably expect;
• a purpose required or permitted by law; or
• a purpose otherwise authorised by you.

Other service providers associated with Dragon Gate Migration Services Pty Ltd

We may contract out some of our administrative and support functions such as information gathering, identification verification and other back office related functions to external contractors from time to time. Only information necessary for the contractor to carry out their function will be provided and will be subject to confidentiality clauses in the relevant services agreement.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the accuracy or the privacy practices of other such sites. We encourage our clients to be aware that when they leave our site, they should read the privacy statements of each web site that collects identifiable personal information. This privacy statement applies solely to information collected on this web site.

Storage and security of information

Dragon Gate Migration Services Pty Ltd stores personal information in a combination of computer storage facilities, paper-based files and other records. We will take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure. Your personal information will not be sold to anyone.

Once personal information is no longer required to be retained, it is either destroyed or permanently de – identified.

Online Security

Any personal information that you provide to us on our website (for booking or assessment purposes) is protected by our server. You can verify our servers security by clicking on the lock icon in your browser.

Pages on our web server www.dragongate.com.au

We collect clickstream data in our HTTP logs. These logs are only used internally for statistical purposes.

Revisions

Our Privacy Policy and the Terms & Conditions may change from time to time. Clients should check our Web site to see any recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you.

Your privacy is very important to us.

We have developed this policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the fulfillment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.